FAQ's

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Event Entry

How do I enter?
If I am unable to enter online what do I do?
No Credit Card?
When is the latest I can enter?
What are the age restrictions?
How do I know I am entered?
What is the billing name on my credit card?
What is the refund Policy?

Entry Transfer Policy

I want to withdraw from the event
Is there entry the day before the event?’
What is 'Registration'?’
Where is the Festival Headquarters?
What do I need to do on event day?
What do I get in my event pack?

Timing & Event Numbers.

How is the event timed?
What happens if I lose or fail to return my timing chip?

Lost Chip Timing

Do I have to wear my event number?
How do I access my time?
My results are incorrect or not showing?

Safety on the Day

Safety & Insurance.
Are the roads closed?
Do I have to wear a helmet?
Can we ride with an MP3 Player or other music player?
Can I use a mobile phone.
What happens if I get a flat tire or my bike breaks
If you are injured

Marquees & Catering

How do I book a marquee?
How do I book catering?
How do I organise team uniforms? or order merchandise.

Post Event

Bike compound.
Is there a bag compound?
Where can I find photos of the event?
Are pets allowed?
Who do I contact if I have feedback?

Event Entry

How to Enter.

Log on to the Festival website and follow the simple Event Registration prompts.

If I am unable to enter online what do I do?

In keeping with most event entry applications all Cycling Festival events can only be accepted electronically. Many libraries provide computer and online access these days if you do not have a computer.

Should this entry option not be possible please contact the Festival Office
Tel: (03) 9645 2393 for further information.

No Credit Card:

When is the latest I can enter?

Entries close for the GP TT Challenge on April 1, 2008, if entry capacity is not reached before this date. FIELD SIZES ARE STRICTLY LIMITED. ENTER EARLY. Be sure of your place in the field, enter early. Registration for the 30 Minute Premier's Active Families Challenge will be available through till Sunday April 20. You may register on the day from 11:00 am. Entries for other Festival events may have varying Closing Dates or close much earlier due to demand. Check website for further details and updates.

What are the age restrictions?

A MIN age of 15 as of ( April 20. 2008) will apply to the GP TT Event. All particpants under 18 yrs will require Parent / Guardian consent. No MIN age will be applied to the 30 Minute Challenge ride but all riders under 15 yrs will require parental consent and supervision throughout the ride.

How do I know I am entered?

When you enter online, you will receive an email which has your entry details on it and you can check your entry immediately using the "Confirmation" page on the web site.

What is the billing name on my credit card?

The billing name on your credit card statement should read: “Creativeeve”

What is the refund Policy?

Our policy is no refunds after the closing date of April 1. An Administration Fess of $20 will apply to any Refunds provided prior to this date.

Entry Transfer Policy

A transfer of your entry to another rider may be available up until the April 1. After this date NO changes can be made. A Transfer / Administration FEE of $20 will apply to any Transfers.

I want to withdraw from the event

If you cannot make the event, please let us know before the start of the event. There are no refunds or transfers available to other people after April 1.

Is there entry the day before the event?

Subject to entry numbers received there may be a facility for "On The Day"Entry for the TT events. As it is expected maximum field sizes will be reached well before this date we recommend entering as early as possible. Check the website for updates.

What is a 'Registration'?

Event Registration / Entry for all events is to be conducted “on-line”. Event day registration is required to collect Rider & Team numbers

Festival Headquarters.

Albert Park Lake, Pit Buildings No1. on Aughtie Drive.

What do I need to do on Event day.

Wear your event ID Band at all times. Ensure your Event Number is securely pinned to the back of your cycle shirt. Be at your allocated “Start/Grid Position” in Pit Lane 15 mins before your estimated start time.

What do I get in my event pack?

Your event pack includes the following:

TT Challenge: Event ID Band. Event number.

Timing and Event Numbers

How is the event timed?

Timing for 2008 will now be conducted manually. Please ensure your number is securely attached and visible on your back.

Future Years: Timing will be done via an electronic timing system. Riders will be allocated an ankle band with the timing chip attached, to be placed around their LEFT ankle. As the bike & chip cross the timing mats, the signal is recorded.

Lost Timing Chip :

What happens if I lose or fail to return my timing chip?

Chips will be mailed to all Team Captains or individual entrants prior to the event. If you forget or lose your chip, we will issue you with a new chip for $30 cash. A “lost chip / non returned” fee of $30 will apply to all lost chips.

If you lose your chip during the event, make a note of where you lost it in the event (for potential recovery), and take as many cues as you can for your finish time. For example, have someone time your event or time it yourself or check the finish clock. Note what person you finish with in the finish chute (i.e. their number) so that the timing company can endeavour to ascertain your finish time. Note down these details and email them to us after the event. Please do not try to discuss finish times with timing staff on event day.

Do I have to wear my event number?

Event numbers MUST be worn and be pinned securely to the back of your cycle jersey / shirt for the entire event. Please wear your number as high as possible for identification purposes and potential video numbers recording. Failure to wear your event number will result in NO start or ejection from the course by officials.

How do I access my time?

Results will be available as soon as possible after you complete your ride. They will be made available for downloading from the website.

My results are incorrect or not showing?

For any timing discrepancies please contact the festival office via email:

Safety on the Day

Safety & Insurance:

The Festival events will be held on a public road, although under traffic management conditions, there may be a requirement for emergency vehicle traffic to use the road. It is therefore important that participants exercise extreme caution at all times and ride in a protective manner, constantly scanning the environment to be aware of what is happening around them. All participants should also be highly vigilant realizing that they are riding with other cyclists, all of whom will have varying degrees of cycle handling competency. Insurance: All participants wil be covered for Personal Accident, Public Liability and third party insurance under the Cycling Australia - CycloSportif Victoria insurance umbrella. This cover is automatically provided as part of your entry fee.

Are the roads closed?

In a word, NO. A public road is never closed, there is always the potential for vehicles to be on the road. The roads used will be under a traffic management plan, but remain available to emergency traffic and potentially other traffic throughout the day. Parts of the roadways will be fully opened to traffic in the afternoon.

Do I have to wear a helmet?

Yes. No exceptions. All participants in all events must wear an Australian safety standard approved helmet securely fastened at all times.

Can I ride with an MP3 Player or other music player?

MP3 Players, iPod's, or walkmans are strictly PROHIBITED and will result in immediate removal from the event & the course.

Can I use my mobile phone on the ride?

For the safety of ALL other riders, mobile phones ( or similar communication devices) are to be used only in an EMERGENCY situation. Using mobile phones while riding is extremely dangerous and is strictly prohibited and will result in immediate removal from the course.

What happens if I get a flat tire or my bike breaks?

Unless you can fix the problem yourself that might be the end of your ride for the day. It is suggest you be conversant with changing a flat tire, as a minimum requirement.

If you are injured

First Aid and trained personnel will be on site and located at the start / finish area to assist you should anything happen throughout the event.

How do I book a marquee?

Contact: Emma Musgrove at Fred & Ginger Catering. E:info@fredandgingercatering.com.au T:9329 7765

How do I book catering?

Contact: Contact: Emma Musgrove at Fred & Ginger Catering. E:info@fredandgingercatering.com.au T:9329 7765

How do I organise team uniforms or order Festival merchandise?

Contact: Body Torque: www.bodytorque.com.au or click on the Body Torque ad on the right side of this page

Where can I find photos of the event?

To be advised